Thanks for visiting!
Our general process and ETA’s from ordering to posting are outlined below. Please note, if you require your order by a particular date we will always endeavor to accommodate you. Simply give us a call with your order number and what you have ordered (unless you wish to enquire before ordering) and discuss your requirements with us. We always have and always will help if we can!
Placing orders & payment:
If you order online an automatically generated copy of your order will be emailed to you. Once the order has been reviewed we will email an invoice shortly afterwards, outlining either payment has been received in full, any discrepancies in balance totals or, depending how your order was placed, any deposit/full balance being required in advance. Please check your order carefully and ensure your email address, delivery address and invoiced items are correct. Contact us immediately if any changes are required. If it is that payment is still required, please contact our office with your credit card details, or alternatively you can pay via EFT or PayPal using the details provided on your invoice.
Once correct payment is received your order will be forwarded for designing! Orders that require any kind of designing and/or printing will have a design proof emailed to the email address provided. (This includes all custom or pre-designed graphic kits, printed number backgrounds, body armour decals, etc). We aim to proof all graphics within approximately 10 working days (or sooner if possible). Once you have reviewed your design we will happily make any changes that may be required to your design until you are happy for it to proceed to print. Orders will not proceed to print/manufacture until your design proof has been approved. Items that do not require any designing/printing (such as gripper seat covers, pre-packed numbers, clear protective skins, etc.) will be fast tracked as we aim to manufacture and post these items within approximately 5 working days (or sooner if possible).
Once you approve your artwork and final payment is arranged (if not already done), we aim for the majority of all orders to be printed and posted from our factory within approximately 7 days (if not sooner) This time is required to allow printed inks to dry over a few days before laminating/cutting/finishing can commence . Please Note, if your order contains a fuel tank graphic, or any issues arise during printing/manufacture and parts of your order need to be reprinted, this time-frame may be slightly delayed. If so, we will contact you ASAP to advise of any such delays. If you are after an exact ETA please don’t hesitate to contact us directly to discuss.
We post all over the world via Star Track Express, Australia Post and DHL. For local delivery (within Australia), Star Track Express and Express Post Australia provide an economical service with online tracking and delivery notifications for both sender and recipient.
For international delivery, we offer DHL and Australia Post’s Airmail, Registered Post, Express Post and Express Courier services, each with varied tracking and signature on delivery options.
For both local and international orders you can also arrange pick up from our factory via your own courier/freight company at your own cost. For this please simply select ‘Pick Up’ in the freight options at checkout. You are also more than welcome to personally come to our factory.
We cannot be held accountable for, and are not responsible for, lost packages or delayed deliveries outside Australia Post’s (or any freight forwarding company’s) claimed delivery times. If your package is recorded as delivered but was not signed for and received by you (or if no signature on delivery was chosen) and your package has gone missing, we cannot be held accountable for such missing item/s. Once a package has left our premises and is in the care of any postal/freight/courier service, our obligations have been met and we are not responsible if any of the above mentioned scenarios occur. Please contact us immediately if your package is lost or delayed and we will do our utmost to track and find your item/s and will be in touch with you constantly during this process. Alternatively, you can use any provided reference numbers to track your package online or by phone with the correct freight company.
We thank you greatly for your business and hope to hear from you again soon!