Thanks for visiting!
Our Standard Terms & Conditions, general processes and ETA’s from ordering to posting are outlined below. Please note, if you require your order by a particular date we will always endeavor to accommodate you. Simply give us a call with your order number and what you have ordered (unless you wish to enquire before ordering) and discuss your requirements with us. We will always help if we can!
JANUARY-MARCH ETA’s & DELIVERY TIMES.
We returned from leave Jan 29th 2019 and are currently catching up on the backlog of orders from Dec and Jan (read below). All new orders will take approx. 15-20 working days (3-4 weeks) until we are able to get to the job. This time frame is rough so please call around this time if you are wanting a closer ETA on your order. Although we work as hard as we possibly can, due to unforeseen circumstances, unexpected delays, etc. things come up and we are all only human so please be patient with us during our busy times, it is very much appreciated.
CHRISTMAS/NEW YEAR HOLIDAY TRADING and DELIVERY TIMES.
We will be taking a break from Thursday 20th Dec 2018 until Monday 28th Jan 2019. We will endeavor to ship all orders placed BEFORE December 1st 2018 from our factory prior to us leaving on the 20th Dec. If, for any reason, we are unable to meet this deadline we will contact you as early as possible to advise and make other arrangements. PLEASE BE AWARE, although we will endeavor to ship any orders placed between 1st-20th Dec, we cannot guarantee these orders will be shipped, and the order will continue to be processed upon our return after 28th Jan 2019, where our Standard Terms & Conditions, general processes and ETA’s will take effect.
Placing orders & payment:
If you order online an automatically generated copy of your order will be emailed to you. Once the order has been reviewed we will email an invoice shortly afterwards, outlining either payment has been received in full, any discrepancies in balance totals or, depending how your order was placed, any deposit/full balance being required in advance. Please check your order carefully and ensure your email address, delivery address and invoiced items are correct. Contact us immediately if any changes are required. If it is that payment is still required, please contact our office with your credit card details, or alternatively you can pay via EFT or PayPal using the details provided on your invoice. Orders will not proceed until the correct payment is received (ie: deposits, balances, full payments, postage, etc).
Design process & Email proofs:
For all products that are ‘CUSTOM’ on our website, or if you wish to ‘RECEIVE A DESIGN PROOF’ we will email a design proof to the email address provided. This is a vital part of the custom design process, or if you simply wish to ensure all details in your design are correct. We will happily make any changes that may be required to your design at no extra cost until you are happy for it to proceed to print. We aim to proof all artwork within approximately 15-20 business days, and will not proceed to print/manufacture until you have approved your design.
For all products that are NOT ‘Custom designed’ or where no design proof is either requested or required due to the nature of the product, we aim to print and post from our factory within approximately 10 business days.
Important things to note:
Once any artwork is approved and/or final payment is settled (if not already done), we aim for the majority of all orders to be printed and posted from our factory within approximately 7 days (if not sooner). This time is required to allow printed inks to dry over a few days before laminating/cutting/finishing can commence. Please Note, if any issues arise during printing/manufacture or parts of your order need to be reprinted, this time-frame may be slightly delayed. If so, we will contact you ASAP to advise of any such delays. If you are after an exact ETA please don’t hesitate to contact us directly to discuss.
We post all over the world via Star Track Express, Australia Post and DHL. For local delivery (within Australia), Star Track Express and Express Post Australia, and Couriers Please provide a fast and economical service with online tracking and delivery notification options for both sender and recipient.
For international delivery, we offer DHL and Australia Post’s Airmail, Registered Post, Express Post and Express Courier services, each with varied tracking and signature on delivery options.
At our discretion, we may post your order via either of these carriers if it means your package will be dispatched/delivered sooner or is a safer option, regardless of which option was selected during the checkout process.
For both local and international orders you can also arrange local pick up from our premises via your own courier/freight company at your own cost. Simply select this option in the freight options at checkout. You are also more than welcome to personally come to our premises.
We cannot be held accountable for, and are not responsible for, lost packages or delayed deliveries outside Australia Post’s (or any freight forwarding company’s) claimed delivery times. If your package is recorded as delivered but was not signed for and received by you (or if no signature on delivery was chosen) and your package has gone missing, we cannot be held accountable for such missing item/s. Once a package has left our premises and is in the care of any postal/freight/courier service, our obligations have been met and we are not responsible if any of the above mentioned scenarios occur. Please contact us immediately if your package is lost or delayed and we will do our utmost to track and find your item/s and will be in touch with you constantly during this process. Alternatively, you can use any provided reference numbers to track your package online or by phone with the correct freight company.
We thank you greatly for your business and hope to hear from you again soon!