Thanks for visiting!
Our Terms & Conditions, general processes and ETA’s from ordering to posting are outlined below. Please note, if you require your order by a particular date we will always endeavor to accommodate you. Simply give us a call with your order number and what you have ordered (unless you wish to enquire before ordering) and discuss your requirements with us. We always have and always will help if we can!
Placing orders & payment:
If you order online an automatically generated copy of your order will be emailed to you. Once the order has been reviewed we will email an invoice shortly afterwards, outlining either payment has been received in full, any discrepancies in balance totals or, depending how your order was placed, any deposit/full balance being required in advance. Please check your order carefully and ensure your email address, delivery address and invoiced items are correct. Contact us immediately if any changes are required. If it is that payment is still required, please contact our office with your credit card details, or alternatively you can pay via EFT or PayPal using the details provided on your invoice. Order will not proceed until the correct payment is received (ie: deposits, balances, full payments, postage, etc).
Design process & Email proofs:
For all products that are ‘CUSTOM’ on our website, or if you wish to ‘RECEIVE A DESIGN PROOF’ we will email a design proof to the email address provided. This is a vital part of the custom design process, or if you simply wish to ensure all details in your design are correct. We will happily make any changes that may be required to your design at no extra cost until you are happy for it to proceed to print. We aim to proof all artwork within approximately 10 working days, and will not proceed to print/manufacture until you have approved your design.
For all products that are NOT ‘Custom designed’ or where no design proof is either requested, or required, due to the nature of the product, we aim to print and post from our factory within approximately 7 business days.
Important things to note:
Once any artwork is approved and/or final payment is settled (if not already done), we aim for the majority of all orders to be printed and posted from our factory within approximately 7 days (if not sooner) This time is required to allow printed inks to dry over a few days before laminating/cutting/finishing can commence . Please Note, if any issues arise during printing/manufacture or parts of your order need to be reprinted, this time-frame may be slightly delayed. If so, we will contact you ASAP to advise of any such delays. If you are after an exact ETA please don’t hesitate to contact us directly to discuss.
If a design proof is required due to being a ‘custom’ designed product, or if a design proof is requested, we will email a design proof to you within 4 business days and have the order posted from our factory within 5 business days after being approved. NOTE: If any issues arise during printing/manufacture or parts of your order need to be reprinted, this time-frame may be slightly delayed. If so, we will contact you ASAP to advise of any such delays.
Due to the nature of fluorescent pigments in the ink these colours have a tendency to fade much faster than normal inks. If you choose to have fluorescent colours printed please be aware of this and consider only having ‘fluro’ colours for short term purposes. We are unable to provide a time-line on fading as some stickers will be exposed to more UV light than others, and that can depend on many reasons (ie: the sticker’s application, exposure to UV light and not just ‘sun’ light, the thickness or UV stability of any laminates we use on different products for specific purposes, etc). From customer experiences we have been made aware of, fading has occurred anywhere from a few weeks to a few months. Please contact us if you have any questions and we will provide as much insight as we can.
We post all over the world via Star Track Express, Australia Post and DHL. For local delivery (within Australia), Star Track Express and Express Post Australia provide an economical service with online tracking and delivery notifications for both sender and recipient.
For international delivery, we offer DHL and Australia Post’s Airmail, Registered Post, Express Post and Express Courier services, each with varied tracking and signature on delivery options.
For both local and international orders you can also arrange pick up from our factory via your own courier/freight company at your own cost. For this please simply select ‘Pick Up’ in the freight options at checkout. You are also more than welcome to personally come to our factory.
We cannot be held accountable for, and are not responsible for, lost packages or delayed deliveries outside Australia Post’s (or any freight forwarding company’s) claimed delivery times. If your package is recorded as delivered but was not signed for and received by you (or if no signature on delivery was chosen) and your package has gone missing, we cannot be held accountable for such missing item/s. Once a package has left our premises and is in the care of any postal/freight/courier service, our obligations have been met and we are not responsible if any of the above mentioned scenarios occur. Please contact us immediately if your package is lost or delayed and we will do our utmost to track and find your item/s and will be in touch with you constantly during this process. Alternatively, you can use any provided reference numbers to track your package online or by phone with the correct freight company.
We thank you greatly for your business and hope to hear from you again soon!