Ordering Process

PLEASE READ!

 

Our Standard Terms & Conditions, general processes and ETA’s from ordering to posting are outlined belowPlease note, if you require your order by a particular date we will always endeavour to accommodate you. Simply contact us with your order number and what you have ordered (unless you wish to enquire before ordering) and discuss your requirements with us. We will always help if we can!

Placing orders & payment:

If you order online an automatically generated copy of your order will be emailed to you. Once the order has been reviewed we will email an invoice shortly afterwards, outlining either payment has been received in full, any discrepancies in balance totals or, depending how your order was placed, any deposit/full balance being required in advance. Please check your order carefully and ensure your email address, delivery address and invoiced items are correct. Contact us immediately if any changes are required. If it is that payment is still required, please contact us, or alternatively you can pay via EFT or PayPal using the details provided on your invoice. Orders will not proceed until the correct payment is received (ie: deposits, balances, full payments, postage, etc).

CANCELLATIONS: If you wish to cancel your order and request a refund it can only be done if your order has not been started. We cannot offer you a refund if your order has started design/production as our time and materials have already been utilised.  For orders we can provide a refund on, a $10.00 AUD administration fee will be deducted from the order total prior to being refunded.

Please check your junk/spam/bulk email folders for any correspondence you may have missed from us, or any tracking from freight providers.

Design process, Email proofs, Print/Manufacture:

For all products that require any form of printing (ie: MX graphics, printed number backgrounds, BMX plates, etc), and a design proof is either not requested or required, we aim to print & dispatch within approximately 15 business days.

For all products that are ‘CUSTOM’ on our website, or if you wish to ‘RECEIVE A DESIGN PROOF’ we will email a design proof to the email address provided. This is a vital part of the custom design process to ensure all details in your design are correct. We will happily make up to THREE  changes that may be required to your design free of charge. We aim to proof all artwork within approximately 15 business days, and will not proceed to print/manufacture until you have approved your design. Once any artwork is approved and/or final payment is settled (if not already done), we aim for the majority of all orders to be printed and posted from our factory within approximately 7 days. This time is required to allow printed inks to dry over a few days before laminating/cutting/finishing can commence. Please Note, if any issues arise during printing/manufacture or parts of your order need to be reprinted, this time-frame may be slightly delayed. If so, we will contact you to advise of any such delays. If you are after an exact ETA please don’t hesitate to contact us directly to discuss.

For all products that are not a printed product (generally known as ACCESSORY products such as ‘clear protective skins’, ‘pre-packed numbers’, etc), we aim to manufacture and post from our factory within approximately 7 days.

Important things to note:

  • Please ensure all spelling, colours, logos, make/model/year, etc. you provide are correct. If you choose not to receive a design proof, we do not accept responsibility for any parts of your order that we manufacture based on the information you provide us,
  • If we have made an error at our end that is not in line with the information you provide us, we will accept responsibility for our error and re-supply the correct parts required as quickly as we can at no cost to you,
  • If you list or supply a logo that we have on file we will use the logo image we currently have,
  • If you list or supply a logo we do not have on file we will either source it ourselves, create it, or request it from you,
  • If you do supply a logo please ensure it is of decent size and quality (ie: size, pixels, resolution, dpi, etc.) to be used directly in your artwork. Where possible, we will always endeavour to source a better quality logo to use if what you provide is insufficient, or if we have time re-create the logo artwork so it prints at an acceptable quality.
Colours/design:
  • All manufacturer’s plastic, sticker/decal, seat, frame, etc. colours have been as closely matched as best we can with the print/ink equipment we possess. Our in-house inks, materials, printed colours, processes, etc. can not be matched exactly the same as the majority of other manufacturer’s colours (whether they be screen/digital/offset printed, painted, in-molded, sublimated, powder coated, dyed, pigmented, injection molded, zincked, anodized, etc).
  • Our replica OEM/factory look products are our best representation of the genuine factory product, some design elements and many colours WILL be different to the genuine product. Our artwork has been re-created from scratch in house, we have not been given original artwork, cut templates, colour codes, materials, etc. from manufacturer’s so it is impossible for us to produce many replica products exactly the same as the genuine products. Remember, these are REPLICA products.
 
Please check your junk/spam/bulk email folders for any correspondence you may have missed from us, or any tracking from freight providers.

Postage/Delivery:

We post worldwide. For local delivery (within Australia), InXpress, Star Track Express, Express Post Australia, and Aramex (formerly Fastway Couriers) provide a fast and economical service with online tracking and delivery notification options for both sender and recipient.

For international delivery, we offer Australia Post’s Basic Airmail (untrackable) and Regular Airmail (trackable).  For any international freight delay times please visit this link.  https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international

At our discretion, we may post your order via either of these carriers if it means your package will be dispatched/delivered sooner or is a safer option, regardless of which option was selected during the checkout process.

Please check your junk/spam/bulk email folders for any correspondence you may have missed from us, or any tracking from freight providers.

DISCLAIMER:

We cannot be held accountable for, and are not responsible for, lost packages or delayed deliveries outside Australia Post’s (or any freight forwarding company’s) claimed delivery times. If your package is recorded as delivered but was not signed for and received by you (or if no signature on delivery was chosen) and your package has gone missing, we cannot be held accountable for such missing item/s. Once a package has left our premises and is in the care of any postal/freight/courier service, our obligations have been met and we are not responsible if any of the above mentioned scenarios occur. Please contact us immediately if your package is lost or delayed and we will do our utmost to track and find your item/s and will be in touch with you constantly during this process. Alternatively, you can use any provided reference numbers to track your package online or by phone with the correct freight company.

 

We thank you greatly for your business and hope to hear from you again soon!